SKYWARD FAMILY ACCESS

FREQUENTLY ASKED QUESTIONS

• How do I obtain an account?

  • Contact your student's school office to obtain your unique login and password. NOTE: If your login is generated with spaces, you must include the spaces when entering.  
  • If you have notified the school of a name change, whether it is first or last, your login will change. Please contact your student's school office.
  
  
• Do I have to obtain new login information each school year? 

  • No.  Your assigned login will remain active as long as you have a student enrolled in Eastern York School District.
    
  
  
• Why do my spouse and I both need a login and password?

  • Security and a sign‑in log are maintained by Family Access.
  
  
• Do I need a different login and password if I have students in different schools?

  • No. Your account will allow you access to information about all of your students. From the Student dropdown box at the top of the screen, select another student’s name from the list available
  
  
• I have students at more than one school. Why can I access information for one student, but cannot see the information for a student at another school?

  • Check the drop‑down menu at the upper left of the screen. If any student's name is missing, please notify the school office where the student attends.  They will be able to combine your information.
  
  
• I have forgotten my password and/or login. How do I get another one?

  • Click the "Forgot Your Login/Password?" link on the Skyward login page. Please enter your email address.  If it matches the email the district has on file, you will be sent an email to that address containing your login information and a link that can be used to reset your password.
  • If using the link referenced above your e‑mail address does not match or it is not on file, you will need to contact the school office where your student is enrolled.
  
  
• Why aren't my login and password are not working today? I just used them yesterday, and I logged into the program with no problems.

  • Check your Internet connection.
  • Occasionally, Family Access will be down for system maintenance or program upgrades.  Try to log into the program at a later time.
  
  
• How often do teachers update their gradebooks?

  • Data will be updated for Middle School and High School students weekly on Thursday evenings and available to parents on Friday.  Elementary student data will be updated every two weeks.  Please contact your student's teacher at any time you have questions about grading information.
  
  
• What do I do if the demographic information in Family Access is incorrect?

  • If there is any information that needs to be changed, click on "Request Change(s) to My Child's Information" at the top right of the screen, enter your changes and click on Save. Your changes will be electronically submitted to the office for approval.  Your student's school office may be contacting you if additional information is required to complete your request. Please note that not all information can be changed through Family Access.  If that information is not available to be changed, you will need to contact your child's school for assistance.  You cannot change your address through Family Access. You MUST visit your child's school and show appropriate proof of residency.